eCareAssist is a HIPAA-compliant hybrid care platform that lets clinics run telehealth visits AND in-clinic appointments in one workflow. One calendar, one chart, one intake form, one patient portal — whether the next patient walks in or joins on a link. Built for primary care, specialty groups, behavioral health, and multi-location practices.

Is eCareAssist HIPAA-compliant?

Yes. eCareAssist is fully HIPAA-compliant and certified to SOC 2 Type II and ISO 27001 standards. All PHI including video call streams is encrypted in transit (TLS 1.3) and at rest (AES-256), with role-based access controls, full audit logging, and a Business Associate Agreement (BAA) included with every account.

How does the telehealth video work?

Patients click the appointment confirmation link and the visit opens in their browser — no app download, no Zoom installs, no separate accounts. Audio fallback for low-bandwidth or rural patients, screen share for medication reviews, multi-party for couples and family therapy, and a virtual waiting room with your branding. Visit notes and e-prescriptions push back to your EHR automatically.

Can eCareAssist integrate with my EHR?

Yes. eCareAssist supports two-way integration with 30+ EHR / EMR systems including Epic, Oracle Cerner, athenahealth, eClinicalWorks, NextGen, Allscripts/Veradigm, Practice Fusion, Kareo, AdvancedMD, and DrChrono. Patient demographics, appointments (both virtual and in-person), encounter notes, e-prescriptions, and billing all stay in sync in real time via FHIR R4 and HL7.

Do patients need different accounts for virtual vs in-person?

No. Patients have ONE login for everything: book a telehealth visit one week, book an in-person follow-up the next, fill out the same intake form for both, see their full history across visit modes in one timeline. Same for providers: one calendar, one chart, one patient list.

How long does eCareAssist implementation take?

Most practices go live in 7 to 14 business days. eCareAssist provides free data migration from existing telehealth tools, scheduling software, and intake forms. A dedicated implementation specialist handles EHR connector setup, intake form configuration, telehealth video provisioning, kiosk setup, and team training. Both visit modes are running by go-live.

What specialties does eCareAssist support?

eCareAssist ships with specialty-tuned workflows for primary care, internal medicine, pediatrics, cardiology, dermatology, orthopedics, OB/GYN, behavioral health, psychiatry, urgent care, physical therapy, chiropractic, gastroenterology, oncology, and more. Each specialty gets pre-configured intake forms, scheduling rules, telehealth visit protocols, and reporting templates.

eCareAssist | Healthcare Workforce Management

Every Visit Type. One Clinical Workflow. No Gaps.

Clinical teams don't have margin for unreliable software. eCareAssist is HIPAA-compliant, works across in-person and virtual visits, and gives your staff one dependable place for scheduling, intake, video, check-in, and documentation.

Free 30-day trial · No credit card · Live on hybrid scheduling in 7 days

Primary Care

Our providers were consistently finishing documentation two hours after the last patient left. That's not sustainable and it was affecting morale. Since moving to eCareAssist, notes get done during the visit. The after-hours work is gone.

Dr. Sarah Mitchell

Medical Director · Maplewood Family Clinic, Minneapolis, MN

+1,200 patients onboarded $15K+ monthly revenue 30% time saved

Maplewood Family Clinic

The Challenge

Provider burnout tied to post-visit documentation load
Disconnected systems creating daily workarounds
No real-time visibility into clinic workflow

The Result

1,200 new patients onboarded without added headcount
After-hours documentation virtually eliminated
Front desk operating from one connected system

+38%

Intake Completion

+1,200

Patients Onboarded

+19%

Lifetime Patient Value

Solo Family Medicine

A 20–30% no-show rate doesn't just hurt revenue, it demoralizes the entire front desk team. Within 30 days of turning on automated reminders, we saw it drop by a third. The recall campaign alone brought back patients we'd written off.

Dr. Elaine Chen

Family Medicine · Coastal Family Practice, Charleston, SC

−32% no-shows +84 patients reactivated +$8.2K monthly revenue

Coastal Family Practice

The Challenge

Chronic no-show rate averaging 20–30% per week
Lapsed patient outreach done manually or not at all
Front desk spending hours on confirmation calls

The Result

No-shows cut by nearly a third in month one
84 patients brought back from lapsed list
Staff no longer spending mornings on reminder calls

−32%

No-Show Rate

+$8,200

Monthly Revenue

4.8 / 5

Front-Desk CSAT

Pediatric

We spent two years trying to get families to use the portal. Twelve percent adoption. We switched to SMS through eCareAssist and hit 91% engagement in the first week. When it connected to our EHR, the front desk finally had one place to see everything for a family.

Sarah Patel, RN

Practice Lead · Mountain View Pediatrics, Denver, CO

91% SMS engagement −75% intake time +52 pts parent NPS

Mountain View Pediatrics

The Challenge

Low portal adoption creating gaps in pre-visit communication
Front desk doing duplicate lookups across multiple platforms
No single family timeline for staff to reference

The Result

Families responding and engaging from week one
No more channel-switching for the front desk
EHR and communication data in one timeline, always current

91%

SMS Engagement

−75%

Intake Time

+52 pts

Parent NPS

Every Visit Type. One Clinical Workflow. No Gaps.

Your Entire Visit Cycle. One System. No Handoff Failures.

One Calendar. Every Provider. Every Visit Type.

Intake That Happens Before the Visit.

Telehealth and In-Person. One Place to Run Both.

What Happens After the Patient Walks In

One Patient Record. Every Visit. No Exceptions.

Workforce Performance Metrics That Reflect How Healthcare Clinics Operate.

Works With the EHR you're already on. No Rip-and-Replace Required.

20 minutes. Your questions answered. Your workflow mapped.

One Platform, Three Practices, Three Challenges Solved.

Maplewood Family Clinic

Coastal Family Practice

Mountain View Pediatrics

Real Outcomes for More Efficient Healthcare Operations.

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ACO Uses AI Risk Stratification to Capture $11M in Shared Savings

Cardiology Clinic Improves First-Visit Diagnostic Accuracy by 22%

Two Systems, No Communication. One Platform to Replace Both.

Hybrid-ready for every specialty.

Seven days to go live. Zero migration works on your end.

4 Easy Steps to Get Started.

Register

Demo

Training

Go Live

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Frequently asked questions