01
Purpose-built for hybrid visit coordination
Built for hybrids from day one. One platform, one workflow, two visit types, none of the coordination overhead of managing them separately.
Hybrid Visit Management
In-person or virtual one scheduling system, one provider interface, one workflow. eCareAssist manages both visit types without splitting your team's attention or your operational processes.
Key features
Everything you need to run telehealth visit automation on a single platform.
02
Compliant across every visit type
PHI encrypted across both visit modes. Role-based access. Full audit logging. SOC 2 Type II + HITRUST CSF certified.
03
EHR-integrated across both visit modes
Automatic EHR sync for every encounter type. Visit notes, care history, and patient context consistent across in-person and virtual visits. HL7 and FHIR compliant.
04
Real-time visit coordination view
Live visit status across every encounter type: virtual queues, in-person flow, provider availability, and schedule performance updated in real time.
05
Mobile-ready for every role in hybrid care
iOS, Android, tablet, and desktop. Every role works from the same live hybrid visit view virtual launches, schedule status, and patient coordination from any device.
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Live in 30 days. Both visit types
Live in 30 days. Both visit types configured. EHR connected. Care team trained. Dedicated specialist from day one.
How it works
Three steps from disconnected visit management to one unified hybrid workflow.
1
Discovery
Your specialist maps current scheduling rules, provider structure, visit type workflows, and EHR requirements. Typically one week before configuration begins.
2
Implementation
Both visit workflows configured. EHR integration tested. Providers, coordinators, and front desk trained by role. Ready before your first hybrid scheduling day.
3
Go live + ongoing support
Dedicated specialist support for the first 30 days. Both visit types are monitored. Scheduling coordination and EHR sync tracking. Regular performance reviews thereafter.
What customers report after unifying their visit management
Reported outcomes from healthcare organizations running eCareAssist Hybrid Visit Management.
+44%
Improvement in hybrid schedule fill rate
Reported by practices running unified hybrid scheduling through eCareAssist
99.99%
Guaranteed uptime
Redundant infrastructure. No scheduled downtime
40%
More appointments filled across both visit types
Unified scheduling fills gaps across both visit modes automatically
168+
Healthcare orgs
Primary care, specialty groups, and multi-site practices
Frequently asked questions about Hybrid Visit Management
Clear answers to the coordination, compliance, and operational questions that matter most to hybrid care teams.
Hybrid Visit Management is eCareAssist's solution for clinics coordinating both in-person and virtual visits. One scheduling system, one provider interface, one clinical documentation layer for every visit type, every location, every provider.
Most care teams live within 30 days. Your dedicated specialist configures both visit workflows, connects your EHR, and trains each role separately, so everyone trains on what they'll actually use. No IT department involvement needed.
Yes. PHI encrypted across both visit types. Role-based access. Full audit logging. SOC 2 Type II + HITRUST CSF certified. BAA signed with every account.
Yes. When a patient moves from a virtual visit to an in-person follow-up or the reverse — the full clinical context is already in the chart. eCareAssist syncs both encounter types to the same patient record automatically, so providers never walk into a follow-up without the prior visit's documentation.
Implementation includes a dedicated specialist from day one. Post-launch, your team accesses a hybrid care support team directly, not a ticket queue. Regular performance reviews track scheduling coordination, visit mode utilization, and care continuity across both visit types.
Yes. If a patient needs to switch from in-person to virtual or has a situation that warrants the reverse, a coordinator handles the change directly in the platform. The appointment doesn't get canceled and rebuilt. The clinical context stays intact. The provider's schedule updates immediately.
See Hybrid Visit Management Configured for Your Visit Mix and Provider Structure
30 minutes with a hybrid visit specialist. We review your current scheduling structure, show the platform running both visit types, and give you an honest go-live timeline and cost. No pressure, no pitch deck.